Can Voksha run recall campaigns for six-month hygiene checkups?
For Dental Practices
No, and it's worth being clear about this up front. Voksha answers inbound calls; it doesn't work through a recall list or call patients who are overdue for their six-month cleaning. The one outbound feature it has is reminder calls for appointments that are already on the schedule, and that's Enterprise-only. So for recall, keep using what you already have, whether that's your PMS's recall module, Weave, Solutionreach, NexHealth, or recall postcards. Where Voksha helps is the other half of the loop: a recall text or postcard only works if someone picks up when the patient calls back, and those calls tend to come in at lunchtime, after work, or on a Saturday when the front desk is busy or closed. Voksha answers every one of those calls on the first ring, and on Premium it books the patient straight into an open hygiene slot on your connected calendar, so the recall message you already sent turns into a booked appointment instead of a voicemail. For a practice with a backlog of overdue patients, that matters more than it sounds, because hygiene chairs are usually your most predictable production and the patient who finally decides to call back is easy to lose if nobody answers. If a cancellation opens a slot, your team still decides who to call to fill it; Voksha simply makes sure that when patients call in, the call ends with a booking or a clear note for your team rather than a missed connection.
No, and it's worth being clear about this up front. Voksha answers inbound calls; it doesn't work through a recall list or call patients who are overdue for their six-month cleaning. The one outbound feature it has is reminder calls for appointments that are already on the schedule, and that's Enterprise-only. So for recall, keep using what you already have, whether that's your PMS's recall module, Weave, Solutionreach, NexHealth, or recall postcards. Where Voksha helps is the other half of the loop: a recall text or postcard only works if someone picks up when the patient calls back, and those calls tend to come in at lunchtime, after work, or on a Saturday when the front desk is busy or closed. Voksha answers every one of those calls on the first ring, and on Premium it books the patient straight into an open hygiene slot on your connected calendar, so the recall message you already sent turns into a booked appointment instead of a voicemail. For a practice with a backlog of overdue patients, that matters more than it sounds, because hygiene chairs are usually your most predictable production and the patient who finally decides to call back is easy to lose if nobody answers. If a cancellation opens a slot, your team still decides who to call to fill it; Voksha simply makes sure that when patients call in, the call ends with a booking or a clear note for your team rather than a missed connection.
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