What is the real difference between Starter and Premium for an electrical contracting business?

For Electrical Contractors

Both plans give you the same core AI receptionist: 24/7 call answering on the first ring, a call script that follows your instructions, emergency triage that distinguishes a sparking outlet from a routine outlet replacement, a summary of every call, and email and text alerts to you. The functional differences go beyond call volume. Starter is $14 a month with 15 included calls, then $1 per call after that; it answers in English, captures the caller's details, and leaves the booking to you. Premium is $99 a month with 150 included calls at the same $1 overage rate, and adds appointment booking into your connected calendar (Google Calendar, Microsoft Outlook and Apple iCloud connect from the dashboard), integrations such as ServiceTitan or Housecall Pro set up with Voksha support, two languages, which matters in service areas with a meaningful Spanish-speaking customer base, custom call flows, analytics, and after-hours emergency routing. For an electrical contractor, the practical decision point is whether you want Voksha to book jobs and route emergencies, plus your actual monthly call count. A very small operation just testing whether an AI receptionist fits their workflow can often stay on Starter. A contractor fielding daily calls across service work, panel upgrade inquiries, permit and inspection status questions, and commercial bid requests will burn through 15 calls in the first week of the month and should move to Premium, where the effective per-call cost is roughly 66 cents versus $1 on Starter once you spread the base fee across included calls. Premium also makes more sense once you are relying on Voksha as your primary phone coverage, since the higher included volume avoids surprise overage charges in a month where storm damage or a cold snap spikes emergency call volume. Both plans are month-to-month with no contract and a 7-day money-back guarantee.