What exactly is included in the $99-a-month Premium plan for an HVAC business?

For HVAC Companies

Premium includes 150 answered calls a month with $1 per call after that, and covers everything an HVAC office needs from a phone standpoint: 24/7 answering on the first ring (so calls at 6am or midnight get handled the same as calls at 2pm), appointment booking into your connected calendar (Google Calendar, Microsoft Outlook and Apple iCloud connect from the dashboard), lead qualification questions tailored to HVAC (system type, symptoms, no-heat or no-cool status, address, and whether the caller is an existing customer), after-hours emergency routing, custom call flows and analytics. Premium is also where integrations start: ServiceTitan, Housecall Pro and FieldPulse, and CRMs like Salesforce and HubSpot, are set up with Voksha support. It adds a second language, which matters if you serve a metro area with a large Spanish-speaking population, and it's month-to-month billing with no contract lock-in. For an HVAC company, Premium is generally the right starting tier once you're getting real call volume from multiple sources, your own advertising, Google Business Profile calls, Angi or Google Local Services Ads leads, and repeat customer calls, rather than a single low-volume office line. What Premium does not include is on the Enterprise plan: HIPAA, GDPR and CCPA compliance, a 99.9% uptime SLA, multiple languages and locations, plus texting callers and taking payments. HIPAA is rarely relevant for a residential or light-commercial HVAC contractor since you're not handling protected health information. Every plan is SOC 2 compliant and ISO 27001 compliant. The practical test for whether Premium fits: if you're regularly fielding more than 15 calls a month (which almost every operating HVAC company is), or you want Voksha to book jobs, Premium is where the plan structure and price actually make sense.