Can Voksha send a text message confirmation after booking a client consultation?
For Law Firms
Voksha texting callers itself is an Enterprise-only feature. On Premium, when Voksha books a consultation into a connected calendar (Google Calendar, Outlook, or Calendly), confirmations and reminders follow whatever notification settings that calendar or scheduling tool already has configured, for example, Calendly's built-in email and SMS reminder workflow, or Google Calendar's event notifications to the caller's email if one was collected during intake. This matters for law firms because no-shows to initial consultations are a real cost, an attorney or paralegal spending a scheduled 30-45 minute slot on a consultation only to have the prospective client not show up, and firms that already use Calendly specifically because of its automated reminder sequences can keep that same behavior in place when bookings originate from a phone call through Voksha rather than a website form. Firms should confirm during setup whether their connected scheduling tool is configured to text or email confirmations by default, since on Premium this is managed by the calendar tool (on Enterprise, Voksha can text confirmations and make reminder calls for booked appointments), and adjust those settings the same way they would for any other bookings coming through that calendar. For firms without an existing reminder workflow on their calendar tool, setting one up (most calendar and scheduling platforms support this) is a worthwhile addition alongside adopting Voksha, since it closes the loop on reducing no-shows for the consultations Voksha is now booking directly rather than through a manual callback-and-confirm process.
Voksha texting callers itself is an Enterprise-only feature. On Premium, when Voksha books a consultation into a connected calendar (Google Calendar, Outlook, or Calendly), confirmations and reminders follow whatever notification settings that calendar or scheduling tool already has configured, for example, Calendly's built-in email and SMS reminder workflow, or Google Calendar's event notifications to the caller's email if one was collected during intake. This matters for law firms because no-shows to initial consultations are a real cost, an attorney or paralegal spending a scheduled 30-45 minute slot on a consultation only to have the prospective client not show up, and firms that already use Calendly specifically because of its automated reminder sequences can keep that same behavior in place when bookings originate from a phone call through Voksha rather than a website form. Firms should confirm during setup whether their connected scheduling tool is configured to text or email confirmations by default, since on Premium this is managed by the calendar tool (on Enterprise, Voksha can text confirmations and make reminder calls for booked appointments), and adjust those settings the same way they would for any other bookings coming through that calendar. For firms without an existing reminder workflow on their calendar tool, setting one up (most calendar and scheduling platforms support this) is a worthwhile addition alongside adopting Voksha, since it closes the loop on reducing no-shows for the consultations Voksha is now booking directly rather than through a manual callback-and-confirm process.
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