Does Voksha charge extra for after-hours or weekend mortgage calls?

For Mortgage Brokers

No. Voksha's pricing is the same regardless of when a call comes in: your monthly plan fee (Starter at $14, Premium at $99, or custom Enterprise volume from $990) plus $1 per call beyond your included allotment, whether that call lands at 10am on a Tuesday or 9pm on a Friday. This matters specifically in mortgage because after-hours and weekend calls aren't edge cases here, they're a large share of total volume. Borrowers shop rates after their day job ends, and Saturday morning is a common window for purchase buyers who just left an open house to start calling lenders. Many traditional live answering services and staffing agencies charge more for evening, weekend, or holiday coverage, precisely because that's when it's hardest to staff a human answering line. Since Voksha is software, not a shift-based labor pool, there's no surge pricing tied to time of day. A call at 9pm Friday, the exact scenario where a borrower would otherwise hit your voicemail and call the next lender on their list, costs the same $1 as a call at 11am on a Wednesday. For brokers whose after-hours volume is significant, and Voksha's research found 32% of calls to local businesses arrive outside weekday 9 to 5, this pricing structure is often the single biggest cost advantage over staffed alternatives.