What is actually included in the Premium plan for a plumbing contractor?

For Plumbing Services

Premium is $99 a month and includes 150 answered calls, with additional calls billed at $1 each once you exceed that. For a plumbing contractor, every one of those 150 calls includes full AI receptionist handling: 24/7 answering so a Tuesday 2 AM burst pipe call gets picked up as reliably as a Wednesday afternoon drain cleaning request, sorting of emergency versus routine issues, appointment booking into a calendar such as Google Calendar, Microsoft Outlook, or Apple iCloud (which you connect yourself from the dashboard), and lead qualification that flags higher-margin jobs like water heater replacements or repiping over low-value drain snaking requests. Premium also handles two languages, which matters for plumbing companies in bilingual service areas where many homeowners or property managers call in Spanish; Enterprise adds more. Premium can also connect, with Voksha support setting it up, to field service and CRM tools such as ServiceTitan, Housecall Pro, Salesforce, or HubSpot, so a booked call does not just sit as a calendar entry, it can reach the system your dispatcher already uses to assign the job to a technician. What Premium does not include is HIPAA with a BAA or GDPR compliance, which are on the Enterprise plan only; most residential plumbing companies do not need that, but a plumbing business also handling medical facility maintenance contracts should evaluate whether Enterprise is a better fit. Billing is month-to-month with no long-term contract, so you are never locked in past a slow month.