How does setup work if we already use AppFolio or Buildium?

For Property Management Companies

You keep AppFolio or Buildium as your system of record; Voksha works alongside it rather than replacing it. Every tenant call produces a work order summary with unit number, tenant name, issue description, and urgency level filled in, the same fields your maintenance team already checks each morning, and on Premium or Enterprise you can ask Voksha support about setting up a connection to your property management software. You also load your property list (addresses, unit counts, amenity details, pet policy, application requirements) by pasting or uploading details for each property, so Voksha can answer prospect questions accurately without a human checking a spreadsheet. Next you set your maintenance escalation rules: which issues count as true emergencies (flooding, no heat, no AC in extreme heat, gas smell, broken locks) that trigger an immediate alert to your on-call staff, versus routine requests that get logged as a standard work order for business-hours follow-up. On Premium, you also connect your leasing calendar, Google Calendar, Microsoft Outlook, or Apple iCloud, from the dashboard so Voksha can check availability before booking a showing. Call answering is live in under 5 minutes by forwarding your number; the rest of setup time is mostly populating property and unit details. Nothing about your existing AppFolio or Buildium workflow changes for your staff, requests just arrive already triaged instead of needing intake from a paper message or voicemail.