Can Voksha route calls to different AEs based on which product line the caller is asking about?

For SaaS Companies

Yes, this is a standard configuration for SaaS companies with more than one product, sometimes called multi-product call routing. During setup, you define your product lines and the qualifying questions that identify which one a caller is asking about, then map each product to the AE, team, or calendar that should receive that lead. A caller asking about your core platform gets routed and qualified differently than a caller asking about an add-on module or a newer product line you launched last quarter, and on Premium each can land on a different AE's calendar or, with a CRM integration set up by Voksha support, a different Salesforce or HubSpot pipeline. This matters because multi-product SaaS companies frequently have specialized AEs, someone who owns your flagship product's enterprise deals and a separate rep or team who owns a newer product still building pipeline, and misrouting a qualified lead to the wrong rep costs time and sometimes the deal itself if the caller has to re-explain their needs to a second person. Setup for this takes a little longer than a single-product configuration, since you are defining multiple qualification flows and routing rules instead of one. Once live, the routing logic runs automatically on every call, so a caller mentioning your newer product by name, or describing a use case that maps to it, gets routed correctly without a human triaging the call first.