Do I get charged extra for breakdown and towing calls that don't turn into a paid repair?

For Auto Repair Shops

Yes, every answered call counts toward your plan, whether it becomes an $850 brake job or turns out to be a stranded driver who just needs a tow number and never books service with you. That's still $1 per call once you're past your plan's included allotment, no different from any other answered call. It's worth thinking about this the way most shop owners eventually do: even the breakdown calls that don't convert are cheap to answer compared to what a converted one is worth. If a Premium plan shop takes 40 breakdown calls in a month and only a handful turn into paid repairs, those few jobs are worth far more than the $1 each for any calls beyond your included 150. The math only breaks down if you're paying for calls you have no way to capture value from, and breakdown calls are exactly the ones with the highest per-call upside because a stranded motorist calls the first shop that answers and books with whoever gets to them first. Voksha also recognises stranded motorists on these calls and can give them your towing partner's number or, on Premium, transfer them to your team before the caller moves on to the next shop in their search results, so even a non-converting call this month can become a returning customer once they've had a good experience with your shop's phone responsiveness. There's no separate surcharge for emergency or breakdown-specific calls, they're billed the same $1 per call past your included calls as a routine oil change scheduling call.