What exactly is included in the $99-a-month Premium plan for a repair shop?
For Auto Repair Shops
Premium includes 150 answered calls a month with $1 per call after that, plus everything a shop's front counter needs from the phone: 24/7 answering so a 6am cold-start battery call or an 11pm breakdown call gets handled the same as a call during business hours, appointment booking into your connected calendar based on technician and bay availability (Google Calendar, Microsoft Outlook and Apple iCloud connect from the dashboard), instant ballpark price estimates for common jobs like brakes, tires, batteries, and oil changes, and lead qualification that captures the details your service advisor would otherwise ask, vehicle year/make/model, symptoms, mileage, and whether it's a drivable or tow-in situation. Premium is also where integrations start: shop management systems on Voksha's list, Tekmetric, Shop-Ware and Mitchell 1, are set up with Voksha support so appointments and vehicle details reach your system without retyping, and CRMs like Salesforce or HubSpot can be connected the same way for a multi-location group with centralized lead tracking. You also get two languages, useful if your market has a significant Spanish-speaking customer base, plus custom call flows, analytics and after-hours emergency routing. What Premium doesn't include is GDPR, CCPA or a 99.9% uptime SLA; those are on the Enterprise plan and rarely relevant for a single independent shop. Every plan is SOC 2 compliant and ISO 27001 compliant. For a shop taking more than 15 calls a month, which is nearly every operating shop, Premium is the tier where the included call volume and price actually line up with real phone traffic, especially once you count the calls that come from Google Business Profile, your website's click-to-call button, and repeat customers.
Premium includes 150 answered calls a month with $1 per call after that, plus everything a shop's front counter needs from the phone: 24/7 answering so a 6am cold-start battery call or an 11pm breakdown call gets handled the same as a call during business hours, appointment booking into your connected calendar based on technician and bay availability (Google Calendar, Microsoft Outlook and Apple iCloud connect from the dashboard), instant ballpark price estimates for common jobs like brakes, tires, batteries, and oil changes, and lead qualification that captures the details your service advisor would otherwise ask, vehicle year/make/model, symptoms, mileage, and whether it's a drivable or tow-in situation. Premium is also where integrations start: shop management systems on Voksha's list, Tekmetric, Shop-Ware and Mitchell 1, are set up with Voksha support so appointments and vehicle details reach your system without retyping, and CRMs like Salesforce or HubSpot can be connected the same way for a multi-location group with centralized lead tracking. You also get two languages, useful if your market has a significant Spanish-speaking customer base, plus custom call flows, analytics and after-hours emergency routing. What Premium doesn't include is GDPR, CCPA or a 99.9% uptime SLA; those are on the Enterprise plan and rarely relevant for a single independent shop. Every plan is SOC 2 compliant and ISO 27001 compliant. For a shop taking more than 15 calls a month, which is nearly every operating shop, Premium is the tier where the included call volume and price actually line up with real phone traffic, especially once you count the calls that come from Google Business Profile, your website's click-to-call button, and repeat customers.
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