How do I configure Voksha to alert the right electrician for emergency calls?

For Electrical Contractors

During setup you provide an on-call dispatch contact, which can be a single lead electrician's cell number, a rotating on-call schedule if your shop has multiple electricians sharing after-hours coverage, or a dispatcher who then assigns the job. Voksha listens for hazard language during the call, such as sparking, smoking panel, burning smell, arcing, or a sudden total power outage, and separates those from routine requests like a dead outlet or a flickering light that can wait for a normal appointment slot. When a genuine emergency is identified, Voksha sends an immediate alert to your configured on-call contact with the caller's name, address, phone number, and a summary of what they described, so the electrician heading out the door already knows whether to expect a residential panel issue or something more serious like exposed wiring. If your shop uses a rotating on-call schedule, whether weekly rotation among two or three electricians or a formal on-call calendar, you can update the dispatch contact as the rotation changes, through your account settings. For shops on Premium or Enterprise that run ServiceTitan or Housecall Pro, a connection set up with Voksha support can pass call details into the system your dispatcher already monitors rather than requiring a manual handoff. After-hours emergency routing is part of Premium, and configuring it takes a few extra minutes beyond going live, but it is what turns a triaged emergency call into an electrician actually rolling within minutes instead of the caller hanging up unanswered.