Does Voksha text the customer a confirmation after booking an HVAC appointment?

For HVAC Companies

Only on the Enterprise plan. Texting callers, including booking confirmations, is an Enterprise-only feature, as are reminder calls for appointments already on the schedule. On Starter and Premium, the confirmation happens on the call itself: Voksha reads back the appointment day and time window before the caller hangs up (on Premium, where it books), so they're not left wondering whether their call actually resulted in a scheduled appointment. This matters more in HVAC than in a lot of other service businesses because the customer calling about a no-cool or no-heat situation is often anxious and comparing you against two or three other contractors they're also calling, and a clear confirmation with the appointment window reduces the chance they call a competitor five minutes later just to be sure they've got someone coming. Many HVAC companies already send written confirmations and reminders from their field service platform, ServiceTitan and Housecall Pro both have their own customer notification tools, and those keep working alongside Voksha once the job is in that system. Your team also gets a summary of every call by email and optional text alert, so you have a record of what was discussed, useful if there's ever a question later about what was quoted or what time window was promised. The practical effect for an HVAC company is fewer did-I-actually-get-on-the-schedule callbacks, which matters on a day when your dispatcher is trying to route six trucks efficiently.