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Medical Clinics

Is Voksha cheaper than a traditional medical answering service?

Avi NashVP of Growth

For Medical Clinics

Yes, substantially, once you compare per-call costs. Traditional medical answering services usually charge a monthly base fee plus per-minute rates, and many require annual contracts. A 5-minute after-hours call about a sick child costs several times what a short call does on a per-minute plan, before you even account for the base fee. Voksha's Premium plan is $99/month for 150 calls, then $1 per call regardless of call length, so a 5-minute triage call and a 30-second scheduling call cost the same. For a clinic fielding 300+ calls a month, that difference compounds fast, since per-minute billing grows with every long call while Voksha's cost only grows with the number of calls. The other real cost difference is what you get for the money. Traditional answering services route calls to a human operator reading from a script who takes a message and pages your on-call provider, adding a callback delay. On Premium and Enterprise, Voksha can book the appointment on your calendar, collect insurance details for your staff to verify, and log prescription refill requests in the same call, so patients get resolution instead of a promise of a callback. There is no annual contract lock-in either; Voksha is month-to-month with a 7-day money-back guarantee, so you are not stuck if your call volume or workflow changes.

Yes, substantially, once you compare per-call costs. Traditional medical answering services usually charge a monthly base fee plus per-minute rates, and many require annual contracts. A 5-minute after-hours call about a sick child costs several times what a short call does on a per-minute plan, before you even account for the base fee. Voksha's Premium plan is $99/month for 150 calls, then $1 per call regardless of call length, so a 5-minute triage call and a 30-second scheduling call cost the same. For a clinic fielding 300+ calls a month, that difference compounds fast, since per-minute billing grows with every long call while Voksha's cost only grows with the number of calls. The other real cost difference is what you get for the money. Traditional answering services route calls to a human operator reading from a script who takes a message and pages your on-call provider, adding a callback delay. On Premium and Enterprise, Voksha can book the appointment on your calendar, collect insurance details for your staff to verify, and log prescription refill requests in the same call, so patients get resolution instead of a promise of a callback. There is no annual contract lock-in either; Voksha is month-to-month with a 7-day money-back guarantee, so you are not stuck if your call volume or workflow changes.

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