Does our host still see reservations as they come in when Voksha books them?

Yes. On Premium, Voksha books reservations into the calendar your host stand already uses, so your host isn't discovering new bookings in a separate app or waiting for an end-of-day report. Google Calendar, Microsoft Outlook and Apple iCloud connect from your Voksha dashboard, and Calendly is set up with Voksha support. If your host stand runs off a shared calendar, common for restaurants that don't use a dedicated reservation platform like OpenTable or Resy, a table Voksha books at 9pm on a Thursday for Saturday at 7pm shows up there, the same as if a host had typed it in themselves.

For restaurants using a dedicated reservation platform, Voksha support can set up the connection to OpenTable or Resy on Premium and Enterprise. On Starter, Voksha takes the reservation details and sends them to you with an email and SMS alert, and your host confirms them in your system. Either way, no reservation Voksha takes disappears into a separate silo your team has to remember to check.

This is specifically what solves the after-hours gap: a customer calling Thursday at 10pm about a Saturday 7pm table isn't leaving a voicemail that gets checked at 10am the next morning, potentially after they've already booked somewhere else. The reservation is waiting for your host when they open up Friday morning, on the calendar on Premium or in the call summary on Starter.