Do I need the Premium plan if I run a single-chair salon suite or a small boutique spa?

For Salons & Spas

Not necessarily. A single-chair suite operator or a two-room boutique spa with a modest client book often stays under 15 calls a day only during slow stretches, but Saturdays and pre-holiday weeks change that math fast. Start by counting your actual missed and answered calls for two weeks using your phone carrier's call history. If you are averaging under about 100 calls a month, Starter at $14 a month plus $1 per extra call is the cheaper option, since 100 calls is the point where Starter and Premium cost the same ($14 plus 85 extra calls equals $99). If your suite books multiple services per client (cut plus color plus a treatment) and fields more inquiry calls about pricing and availability, or if you run partnered specials that drive spikes, you will likely cross into Premium territory at $99 a month for 150 calls, which is also the plan you need if you want Voksha booking appointments into your calendar. The mistake to avoid is judging plan fit by chair count alone. A one-chair suite that does high-ticket bridal and extension work can generate more phone traffic per client than a five-chair salon doing quick trims, because every bridal inquiry involves multiple calls before booking. Since there is no contract, the lowest-risk approach is to start on Starter, watch your first billing cycle for overage charges, and move to Premium if you are consistently paying more in $1 overage fees than the $85 difference between the two tiers, or as soon as you want calls booked straight into your calendar.