Can Voksha text appointment confirmations and reminders, or does it only handle phone calls?

For Veterinary Clinics

Voksha's primary channel is phone, answering, triaging, and booking through a live conversation. Texting callers, such as a confirmation text when an appointment is booked, is an Enterprise-only feature, and so are customizable reminder calls ahead of appointments already on the schedule, which reduce no-shows without a staff member making them. On Starter and Premium, the appointment time is read back on the call and your PIMS or calendar sends whatever confirmations it already sends. This is particularly useful for veterinary practices because no-show and forgotten-appointment rates for wellness visits tend to run higher than for genuinely urgent visits, since a routine vaccine appointment booked six weeks out is easy for a busy owner to forget, whereas nobody forgets an emergency visit they scheduled that morning. Voksha does not run recall campaigns or contact clients whose pets are due for vaccines, dental cleanings, or wellness exams; that stays with your PIMS reminder system, and Voksha answers the calls those reminders generate. What Voksha isn't is a full marketing SMS platform for one-off promotional campaigns unrelated to appointments or recalls (a spring dental month promotion blast to your entire client list, for example); if your practice runs broader marketing campaigns like that, they'd typically go through a dedicated marketing tool or your CRM (HubSpot, for practices using it) rather than through Voksha's call-and-appointment-focused texting. For the core use case, confirming and reminding clients about booked appointments, text confirmations and reminder calls are available on the Enterprise plan.