How do recall and reminder calls actually work week to week with Voksha?

For Veterinary Clinics

They don't, because Voksha does not run recall campaigns: it does not pull overdue patient lists, and it does not call or text clients about vaccines, dental cleanings, or wellness exams that are due. The only outbound calls Voksha makes are Enterprise-only reminder calls for appointments that are already booked. Week to week, the workflow looks like this instead: your practice sends recall reminders the way it does now (usually from your PIMS as postcards or emails), and when clients call in response, Voksha answers on the first ring, confirms what is due, and on Premium books the visit straight onto your calendar, so a reminder-driven call never lands on a busy front desk or voicemail. If a client wants to move an existing appointment rather than book fresh, Voksha captures the request and flags it for your team, since changes to existing appointments route to staff rather than being handled by the AI. On Enterprise, the visits that get booked can then receive a customizable reminder call before the appointment to cut no-shows. Most practices review this monthly alongside their PIMS recall report: how many reminders went out, how many clients called, and how many booked, since answering every one of those calls is where the value is.