How is client and pet medical information kept secure when Voksha handles a call?

For Veterinary Clinics

Call data, including any medical history captured during new client intake or triage (vaccine history, current medications, reported symptoms), is encrypted in transit (TLS 1.3) and at rest (AES-256) on every plan, and Voksha is SOC 2 and ISO 27001 compliant; HIPAA (with a BAA) and GDPR compliance are available on the Enterprise plan. Where Voksha support has set up a PIMS integration (Cornerstone (IDEXX), Covetrus Pulse, or Shepherd), data goes to your PIMS over encrypted connections rather than being emailed or manually transcribed by a third party, which reduces the exposure window compared to a traditional answering service that might text or email a paper-style message slip containing a client's phone number and pet's medical complaint to your front desk. For practices concerned about liability around medical advice, it's worth being clear on scope: Voksha's emergency triage captures symptoms and provides general first-aid guidance (for example, do not induce vomiting without instruction, for certain toxin cases) based on configured protocols you approve, then immediately escalates to your on-call veterinarian for actual medical decision-making. It does not diagnose or prescribe. Your practice retains full clinical authority; Voksha's role is information capture, triage routing, and scheduling, not medical judgment. If your state veterinary board has specific record-keeping requirements for how client communications are logged, the call transcript and structured data Voksha captures can support that documentation trail.