Is it cheaper to hire a second front desk receptionist or use Voksha?

For Veterinary Clinics

A part-time veterinary receptionist, even at a modest 20 hours a week at the BLS median receptionist wage ($38,010 a year, a little over $18/hour), costs roughly $1,600/month plus payroll tax and any benefits, before accounting for training time, turnover risk, and the reality that they still can't cover every phone ring during a busy check-in period or answer calls at 2am. A full-time second receptionist runs about $3,200/month in wages alone at that median, before payroll costs. Voksha's Premium plan at $99/month covers 150 calls, or Enterprise from $990/month for high-volume multi-doctor practices, at a fraction of even part-time staffing cost, and it covers hours no receptionist schedule realistically does: nights, weekends, and simultaneous multi-line coverage during your busiest 20-minute stretch of the day. The honest comparison isn't really replace a receptionist, since Voksha doesn't check patients in, comfort a crying client in the lobby, or handle payment collection at checkout, all of which still need a human in the building. The realistic comparison is Voksha versus the phone coverage gap that exists even when you have full staff: the 20 rings that go unanswered during a chaotic Monday morning, the after-hours emergency call your staff was never scheduled to answer, the reminder-driven booking calls that pile up on Monday morning. Many practices that considered hiring a second front desk person specifically to catch the phone find Voksha closes that exact gap for a small fraction of the cost, while keeping their hiring budget for in-clinic roles like a technician or additional support staff.