What happens if a customer calls just to check on their car's repair status?

For Auto Repair Shops

Voksha doesn't read live repair status out of your shop management system, so the reliable setup is to have it take the customer's name, phone number and vehicle, note that they're asking about status, and either send your team a summary so someone can call back with an update or, on Premium, transfer the call to the advisor or technician handling that vehicle, the same way a front counter would handle it today. If you'd like Voksha to give a general answer, such as your usual turnaround for diagnostics or that parts orders can take a few days, you can add that to its script. This kind of call is extremely common at independent shops, status check-ins often make up a real share of daily call volume, especially for multi-day repairs like transmission work or anything waiting on a backordered part, and they're exactly the kind of low-value-but-high-frequency call that eats an advisor's time in small five-minute increments throughout the day. Having Voksha answer every one of them, capture what the customer needs, and pass a clean note to the right person means your advisor can batch the updates instead of being pulled off the counter each time, and spend that time on calls that actually need a human judgment call, like explaining a complicated diagnostic finding or negotiating a repair scope with a customer on a budget. If a status call reveals the customer is upset about a delay or wants to speak with someone directly, on Premium Voksha can transfer that call live rather than trying to talk the customer down itself, since that's a conversation better handled by someone who knows the specific repair.