How is customer and vehicle data collected by phone actually stored and protected?

For Auto Repair Shops

When a caller gives Voksha their name, phone number, vehicle year/make/model, VIN or mileage, and a description of the issue, that data is encrypted with AES-256 at rest and TLS 1.3 in transit, and Voksha is SOC 2 compliant and ISO 27001 compliant on every plan. Your team gets it as a structured call summary by email and optional text alert, and on Premium or Enterprise it can also be passed into a shop management system on Voksha's list, such as Tekmetric, Shop-Ware or Mitchell 1, or into a CRM like Salesforce or HubSpot for a multi-location group, with those connections set up by Voksha support. It isn't sitting in a voicemail box or a notebook at the front counter, which is how a lot of shops currently handle phone-in customer details, with the risk of a torn page or a message never getting relayed to the right advisor. GDPR and CCPA compliance and a 99.9% uptime SLA are available on the Enterprise plan, which matters most for larger multi-location groups where a corporate compliance function sets data handling standards across all locations. For a typical independent shop, the practical security question is usually simpler: is customer vehicle and contact information handled more securely by a system with defined data storage practices, or by whoever happened to answer the phone and wrote it on a sticky note. Voksha's structured intake addresses that directly, every call's captured details land in one place your team already works from, rather than being scattered across whoever picked up. If you need specifics on data retention or a formal security review for a larger operation, that's something to raise directly during the Enterprise conversation.