Does the team get notified when a new appointment or booking comes in through Voksha?

For Auto Repair Shops

Yes. Every call produces a summary sent to you by email and optional text alert, on every plan. On Premium, new bookings also show up on your connected calendar (Google Calendar, Microsoft Outlook or Apple iCloud), so your advisors and shop manager see them the same way they'd see any other appointment, without needing a separate app or dashboard to check. If you're running Tekmetric, Shop-Ware or Mitchell 1 and have that connection set up with Voksha support, the appointment and the vehicle details captured on the call can reach that system too, so it shows up in your existing repair order workflow rather than sitting in a disconnected tool your team has to remember to look at. Most shops set this up so the calendar or shop management system is already something staff check throughout the day, since that's where they're tracking bay assignments and technician workload anyway, so a new Voksha booking just appears where they're already looking rather than requiring a new habit. For urgent situations, a breakdown call where a customer needs same-day service, or a call that Voksha determines needs a live person, an upset customer, a complex diagnostic question, or an insurance adjuster, you can configure it to flag the call for immediate follow-up or, on Premium, transfer the call directly to a specific line rather than just logging it for later. This means your team isn't discovering an urgent situation hours later buried in a list, time-sensitive calls get surfaced the way they would if a front-desk person had taken the call and immediately walked over to tell the shop manager.