Our physician referrals still come in by fax. Does Voksha work with that?

For Physical Therapy Clinics

Voksha itself does not receive faxes directly, since it's a phone-based receptionist, but it fits naturally into the fax-based referral workflow most PT clinics still run, where a physician's office sends a referral order or a signed plan of care by fax and your front desk processes it manually. The practical integration point is speed rather than fax handling itself: Voksha does not make outbound calls, so your staff still call newly referred patients, but with Voksha answering overflow and routine calls they have time to do it as referrals arrive rather than in end-of-day batches, and any referred patient who calls first is answered live and, on Premium or Enterprise, booked on the spot. This is worth setting up specifically because post-op and post-injury patients from a fax referral are often calling around themselves in parallel, and whichever clinic reaches them first with an actual appointment time tends to keep the patient. If your clinic uses an e-fax service that delivers to email or a shared inbox, front desk staff can work new referrals as they come in throughout the day rather than batching them for end-of-day processing. Some clinics designate a specific time block, first thing in the morning and again after lunch, to log any referrals received since the last check, so nothing sits unprocessed for a full business day even during a busy front desk shift.