How does setup actually work for a physical therapy clinic's phone line?

For Physical Therapy Clinics

You can be live in under 5 minutes by forwarding your existing number, then customize as much as you like. The core steps are connecting your existing clinic phone number by call forwarding, so patients and referring physician offices keep dialing the number they already have saved, connecting your scheduling calendar on Premium or Enterprise (Google Calendar and Outlook connect from the dashboard; Calendly is set up with Voksha support), and configuring the call flow: what Voksha asks a new patient calling about an injury, how it handles a physician referral call differently from a self-referred patient, and what it does with an insurance verification request. You do not need to migrate off your existing practice management or EMR system to get started; Voksha works off your calendar's availability, so if your front desk already mirrors therapist schedules to a shared Google Calendar or Outlook calendar reflecting session slots and buffers, Voksha books against that same availability. For PT specifically, most clinics configure a call flow that distinguishes three call types: new patient calls (capture injury description, mechanism of injury, physician referral status, and insurance carrier before booking the initial evaluation), existing patient calls (changes passed to your team, or booking the next session in a treatment plan), and calls from referred patients, where Voksha recognizes the referral and books the initial evaluation (Voksha does not make outbound calls, so staff still reach out on new referral faxes). Most clinics soft-launch by routing only after-hours and lunch-hour overflow to Voksha for the first week, review the call transcripts, adjust the intake script, then expand to full front-desk overflow coverage.